Warm home local grant privacy notice

1.0 Council contact details

1.1 North Northamptonshire Council
Registered Office:
Sheerness House
41 Meadow Road
Kettering
NN16 8TL

2.0 Information that we hold

2.1 We currently collect and process the following information relating to end-users (householders and landlords) and installers for the Warm Homes Local Grant (WH:LG or ‘the Scheme’). Further detail on this data is outlined below:

Householders and landlords expressing an interest for, or receiving energy performance or low-carbon heating installations under the Scheme:

Contact details
Medical information
Customer financial information
Employee data
Website user stats
Details of race and ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union membership details
Genetic data
Biometric data used for identification purposes
Postal address and details of the property (including characteristics) expressing interest for, or receiving the energy performance or low-carbon heating installation(s) under the Scheme
Household income status, benefit receipt status, home ownership or tenure status and any other scheme eligibility information
Details about the installation(s) applied for or installed at the property under the Scheme, including type, size and cost, date of installation and installer details
Scheme allocated grant amount and any financial contribution you or others have made towards the installation(s) under the Scheme
Lodgement certificate number, lodgement date, installations details from TrustMark and the Microgeneration Certification Scheme
Customer referral source or customer source for initial awareness of the Scheme
Other Scheme participation information, such as the local authority, scheme reference number, unique property reference number, property type and characteristics
Information of the property from Energy Performance Certificate such as the property rating, banding, features, floor area from any EPC Certificate recorded - additional fields may be processed such as assessor details, assessment date, heating, lighting and other related information
Information of previous access to government grant schemes
Your name, contact postal address, email address and (optional) phone number
Other details for the purposes of fraud, error and non-compliance relating to dates, value of risk, information regarding the property, relevant installers etc

Installers:

Your name, contact business address, email address and phone number
Trustmark/MCS accreditation details or other relevant certification information, including other low carbon heating certification
Business information, including name, type of business and number of employees
Details of installations delivered under the Scheme, including type, size and cost and details of the properties at which the installations are installed
Whether directly contracted or sub-contracted to install installations under the Scheme

2.2 Further Warm Homes Local Grant information.

3.0 How the information is obtained

3.1 Most of the personal information we process is provided to us directly by you for the Warm Homes Local Grant Scheme Application.

We also receive the following personal information indirectly from Trustmark, from Ofgem, from government departments and from other organisations administering central or local government schemes that support energy performance or low-carbon heating measures.

3.2 There are a number of reasons why we need to collect and use your personal information. Generally, we collect and use personal information where:

it is necessary to meet our legal obligations
you have requested a service from us
you have entered into a contract with us
it is necessary for law enforcement reasons and to prevent, and detect fraud or crime

The applicable Article 6 lawful basis under the UK GDPR for processing personal data in the WH:LG scheme is Article 6(1)(e): Public Task. This basis applies because:

the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
local authorities and delivery partners are acting under government direction to deliver energy efficiency and low carbon heating upgrades to low-income households

The governing legislation for the WH:LG scheme is primarily derived from the UK Government’s statutory and policy framework on energy efficiency and fuel poverty. While the scheme itself is not based on a single Act, it operates under the authority and guidance of several key legislative and regulatory instruments:

Energy Act 2013 - This Act provides the legal basis for government schemes aimed at improving energy efficiency and reducing fuel poverty - it underpins initiatives like the Energy Company Obligation (ECO) and supports local authority-led schemes such as WH:LG
Climate Change Act 2008 - The WH:LG contributes to the UK’s legally binding targets to reduce greenhouse gas emissions and achieve net zero by 2050 - local authority retrofits funded by WH:LG help meet these obligations
Fuel Poverty (England) Regulations 2014 - These regulations define fuel poverty and set out the government’s commitment to improving the energy efficiency of homes occupied by low-income households - WH:LG directly supports this statutory duty
Public Sector Decarbonisation Programme - WH:LG is aligned with this broader programme, which is governed by funding rules and procurement standards set by the Department for Energy Security and Net Zero (DESNZ)
Local Government Act 1972 & 2000 - These Acts provide local authorities with the general powers to promote the economic, social, and environmental well-being of their communities, which includes administering schemes like WH:LG

4.0 What we do with the information

4.1 We use the information that you have given us in order to:

support the delivery and administration of WH:LG including the assessment of expressions of interest, monitoring the use of funding, creating records of installations, and linking with other datasets held by third parties
prevent and detect fraud, error and non-compliance under WH:LG and other schemes - this can include, but is not limited to, debt recovery, prosecution and independent assurance review/audit activity to understand fraud, error and non-compliance exposure and how to reduce it for future and current schemes
support an assessment of WH:LG performance and whether the Scheme has achieved its objectives
support an evaluation of the Scheme - this may include you being contacted by DESNZ and its appointed contractors to take part in further research - where the research involves processing of personal data in addition to that already collected for delivery of the Scheme, you will be given the opportunity to opt-in to that research at the point of contact
review and develop government policy, research, evaluation, and service delivery and for statistical, audit, and fraud, error, non-compliance prevention and detection purposes - this may include linking personal data with other data sources, and may include sharing data with third parties such as RISE (a contracted service used to support the effective delivery of government energy efficiency funding)
keep beneficiaries of government grant schemes informed about future government energy efficiency support that becomes available, as relevant, as well as relevant advice and information about energy efficiency measures - this may include you being contacted by DESNZ and its appointed contractors to draw your attention to relevant information and resources

4.2 We may share this information with:

Our contracted providers and delivery partners supporting the administration and delivery of the Scheme
DESNZ and DESNZ appointed contracted providers (including the Scheme Delivery Partner, Technical Assistance Facility (TAF), for delivery, administration, audit and evaluation of the Scheme, statistical, research and fraud, error and non-compliance prevention and detection purposes
Other Government Departments
Appointed scheme administrators such as Local authorities (and their delivery partners if necessary) Devolved administrations, their local authorities (and their delivery partners if necessary)
Other organisations administrating/supporting with the administration of central and local government schemes that support energy performance or low carbon heating measures, such as energy suppliers, Ofgem, TrustMark, Microgeneration Certification Scheme
We may share your data if we are required to do so by law, for example by court order to prevent fraud or other crime

For further information about how DESNZ process data for the WH:LG can be found here Personal information charter - Department for Energy Security and Net Zero - GOV.UK.

Further information about how DESNZ process data for Fraud and Error please see the DESNZ Fraud and Error privacy notice for further details.

4.3 We do not use automated decision making for equalities processing. Automated decision-making is where decisions are made about you without any human influence on the outcome. These may affect your legal rights or have an impact on your circumstances, behaviour or choices.

4.4 There is no profiling undertaken in relation to equalities processing. Profiling is where you analyse parts of an individual’s personality, behaviour, interests and habits to identify their preferences, make predictions or decisions about them.

5.0 How long we keep your information for and how we securely dispose of it after use

5.1 We keep your personal information for this purposes, in line with the council’s retention schedules. A copy of the retention schedule can be requested.

5.2 We will securely dispose of your information in line with retention periods.

6.0 How we store your information

6.1 Your information is securely stored on the council’s systems, in which the servers are UK based.

7.0 Your data protection rights

7.1 The law gives you a number of rights to control what personal information is used by us and how we can use it. For further information, please see section 15 of the council’s ‘Corporate Privacy Notice’.

7.2 Please be aware that your rights may differ depending on the lawful basis for processing your personal data.

7.3 The right to withdraw consent - You can ask that we no longer use your details for this processing. If you wish to exercise this right, please contact the Data Protection Officer detailed in section 8.1 below.

8.0 Who to contact

8.1 If you would like further information about how we use your personal information, or you wish to exercise one of your data rights or you wish to complain about the use of your personal information please contact the Data Protection Officer.

8.2 If you are still dissatisfied once you have contacted the Data Protection Officer, you have the right to complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

9.0 Changes to this privacy notice

9.1 Privacy notices are live documents, which will be updated or revised in line with legislation.

9.2 This privacy notice was last updated on 19 September 2025.

Last updated 19 November 2025