SEND support service privacy notice

1 Council Contact Details

1.1 North Northamptonshire Council
Registered Office:
Sheerness House;
41 Meadow Road;
NN16 8TL

Tel: 0300 126 3000

This notice explains what personal data (information) we hold about you, how we collect it, how we use it and how we may share information that we hold about you in order to deliver our services. We are required to give you this information under data protection law. North Northamptonshire Council is committed to protecting your privacy when you use our services. The Privacy Notice below explains how we use information about you and how we protect your privacy.

North Northamptonshire Council complies with data protection legislation (the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) and are registered as Data Controllers (Reg. No. ZA928927).

1.2 Who We Are

North Northamptonshire Council provides services in the following areas:

  • Early Education
  • Schools and Education
  • Special Educational Needs and Disability

The SEND Support Service provides early intervention to identify a child’s special educational needs and disabilities (SEND) at an early stage, identify the relevant support and strategies for support. The service offers advice and support to children, young people, families, carers and a range of educational establishments for children with a wide range of special educational needs aged between 0 – 19.

2 Information that we hold

2.1 What personal information do we collect to deliver this service?

We collect information from parents or carers for children and young people below and within statutory school age and from young people themselves if they are aged 16 or over and no longer in compulsory education. We collect the following personal information (these lists are not exhaustive):

  • Personal information such as your name, address, contact details, date of birth, parent/carer details, film, language, gender, photographs
  • Special category information such as ethnicity, disabilities
  • Details of special educational needs and disabilities
  • Health information/history
  • EHC Plan
  • Current school
  • Assigned professionals/practitioner details
  • Safeguarding information
  • GP Details
  • Referral and assessment information
  • Exclusion from education details
  • Child in Care status
  • Unique Pupil Reference Number

We may seek personal information from other sources including:

  • Other North Northamptonshire Council Departments
  • Your GP in regard to your health
  • Education provider/school
  • Other local authorities
  • Other involved professional practitioners

3 How the information is obtained

3.1 How do we collect this personal information?

We collect personal information in the following ways:

  • Face to face
  • Telephone
  • Email
  • Other assessments or reports
  • Referral Form
  • Secure records databases managed by NNC

3.2 There are a number of reasons why we need to collect and use your personal information. Generally, we collect and use personal information where it is necessary to meet our legal obligations. You or your legal representative are required to provide your consent in order for us to provide a service for your child.

What legislation forms the basis for the collection and use of your personal information?

  • Children Act 2004
  • Children, Schools and Families Act 2010
  • Children’s and Families Act 2014
  • SEND Code of Practice 2015
  • Education & Inspections Act 2006
  • Autism Act 2009
  • Equality Act 2010

4 What we do with the information

4.1 For what purpose is this personal information collected?

  • Assessments
  • Service delivery
  • Service Planning/Research
  • Perform a Statutory Duty

How we use this personal information?

  • To identify special educational needs
  • To provide advice in regards educational provision
  • To advise parents/carers and teachers about appropriate support
  • To advise schools/education providers in regard to strategies for curriculum delivery and differentiation for a specific child or young person

4.2 Who we may share your information with

If required, we will share your information with other North Northamptonshire Council (NNC) departments such as:

  • Children Trust
  • Education and Universal Services

We may also share your information outside of (NNC) with the following organisations (this list is not exhaustive):

  • West Northamptonshire Council
  • School/education provider
  • Health Services

Why do we share this information?

In order for the service to fully carry out its legal duties and to deliver its service, it is a necessary requirement to share this information. If you have approached the service in a voluntary capacity, consent to share will be sought as appropriate.

We will share personal information with law enforcement or other authorities if required by applicable law. Any information sharing is undertaken in accordance with UK GDPR and the Data Protection Act 2018. Hence, we have mechanisms in place to share information lawfully and securely.

5 How long we keep your information for and how we securely dispose of it after use

5.1 We keep your personal information for all aspects of processing by the SEND Support Service in line with the council’s retention schedules.

How long will your personal information be held?

The information will only be used for the purposes stated when it was collected. Information will not be sold, rented or provided to anyone else, or used for any other purpose than that for which it was originally collected unless required to by law.

Category of InformationRetention Period
All records relating to the provision of support for children with SEND .Non-Statutory - Retain from date of birth of child for 25 years. Statutory retain for 35 years from closure (25 plus 35 years)
All records relating to the provision of educational support for looked after childrenRetain from date of birth for 75 years.
EHC PlansRetain for 25 years after the student’s date of birth (as stated on the student’s record)

5.2 We will securely dispose of your information in line with retention periods.

6 How we store your information

6.1 We hold your data securely in electronic systems accessible only to staff in North Northamptonshire Council who would need access to this as part of their job role.

7 Your data protection rights

7.1 The law gives you a number of rights to control what personal information is used by us and how we can use it. Please see section 15 of the council’s Privacy Policy for further information.

7.2 Please be aware that your rights may differ depending on the lawful basis for processing your personal data.

7.3 The right to withdraw consent. You can ask that we no longer use your details for this processing. If you wish to exercise this right, please contact the Data Protection Officer detailed in section 8.1 below.

8 Who to contact

8.1 If you would like further information about how we use your personal information, or you wish to exercise one of your data rights or you wish to complain about the use of your personal information please contact the Data Protection Officer.

8.2 If you are still dissatisfied with how we have used your data once you have made a complaint through the council’s internal complaints procedure you have the right to complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

9 Changes to this privacy notice

9.1 Privacy notices are live documents, which will be updated or revised in line with legislation.

Last updated 29 April 2022