Falls service privacy notice

1 Council Contact Details

1.1 North Northamptonshire Council

Registered Office:

Sheerness House
41 Meadow Road
NN16 8TL

Tel: 0300 126 3000

1.2 The Falls team can contacted at [email protected] and direct contact number to this inbox is 01604 364141.

2 Information that we hold

2.1 We currently collect and process the following information for assessment purposes:

  • Contact details
  • Medical information
  • Customer financial information
  • Employee data
  • Website user stats
  • Details of race and ethnic origin
  • political opinions
  • religious or philosophical beliefs
  • trade union membership details
  • genetic data
  • biometric data used for identification purposes

3 How the information is obtained

3.1 The Falls Management Service carry out an individual multifactorial falls risk assessment within the client’s own home. This assessment will work with the client to identify their falls risks and create an action plan to reduce these risks.

Most of the personal information we process is provided to us directly by you for one of the following reason:

  • Requesting a multifactorial falls risk assessment from the Falls Management Service.

We may also receive personal information indirectly, from the following sources:

  • Next of kin with your consent
  • GPs
  • Other local authorities

In the following scenarios:

  • Information to complete your assessment
  • To request an assessment on your behalf
  • Due to safeguarding concerns

3.2 There are a number of reasons why we need to collect and use your personal information. Generally, we collect and use personal information where it is necessary to meet our legal obligations and statutory duties as outlined in the following legislation:

  • Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983.

The UK GDR lawful basis is Article 6 (1)(e) - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

In respect of Special Categories of Personal Data, UK GDPR Article 9 ground is 2 (h) - processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services.

In respect of Special Categories of Personal Data, Data Protection Act 2018 Schedule 1 Part 1, 2 Health or social care purposes and Schedule 1 Part 2 19 processing is necessary for health or social care purposes and Safeguarding of economic well-being of certain individuals.

4 What we do with the information

4.1 We use the information that you have given us in order to:

  • provide a comprehensive service to address your individual needs concerning falls management.
  • monitor the quality of our service and collecting feedback where able.
  • communicate with health professionals to ascertain the most appropriate solution now and going forward with your care.
  • complete any referrals to other services on your behalf with consent or in best interests as appropriate.
  • provide anonymised statistical information for improving the service for others

4.2 We may share this information with:

  • next of kin (Where you have consented, or in your best interests if there is safeguarding issue)
  • Supporting Independence programme
  • Northamptonshire Sport
  • Adult social care services, community therapy services or assistive technology.
  • North Northamptonshire Council or West Northamptonshire Council, if we are providing a service on their behalf under a hosted agreement
  • NHS services such as GPs, ambulance service, podiatry and district nurses
  • voluntary sector organisations
  • Millbrook Healthcare
  • substance misuse agencies
  • advocacy services
  • fire and rescue services
  • housing associations
  • domiciliary care providers
  • residential care providers
  • mental health services

We will share personal information with law enforcement or other authorities if required by applicable law. Any information sharing is undertaken in accordance with UK GDPR and the Data Protection Act 2018. We have mechanisms in place to share information lawfully and securely.

4.3 We do not use automated decision making for equalities processing. Automated decision-making is where decisions are made about you without any human influence on the outcome. These may affect your legal rights or have an impact on your circumstances, behaviour or choices.     

4.4 There is no profiling undertaken in relation to equalities processing. Profiling is where you analyse parts of an individual’s personality, behaviour, interests and habits to identify their preferences, make predictions or decisions about them.

5 How long we keep your information for and how we securely dispose of it after use

5.1 We keep your personal information for this purpose for 8 years, after which time it will be securely destroyed. A copy of the retention schedule can be requested.

5.2 We will securely dispose of your information in line with retention periods.       

6 How we store your information

6.1 Your information is securely stored on the council’s systems and the Millbrook Millflow 5 system (if equipment is ordered on your behalf), in which the servers are UK based.

7 Your data protection rights

7.1 The law gives you a number of rights to control what personal information is used by us and how we can use it. For further information, please see section 15 of the council’s Corporate Privacy Notice.

7.2 Please be aware that your rights may differ depending on the lawful basis for processing your personal data.

7.3 The right to withdraw consent - You can ask that we no longer use your details for this processing. If you wish to exercise this right, please contact the Data Protection Officer detailed in section 8.1 below. Please note that exceptions to this right may be applied in line with legislation.

8 Who to contact

8.1 If you would like further information about how we use your personal information, or you wish to exercise one of your data rights or you wish to complain about the use of your personal information please contact the Data Protection Officer.

8.2 If you are still dissatisfied once you have contacted the Data Protection Officer, you have the right to complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

9 Changes to this privacy notice

9.1 Privacy notices are live documents, which will be updated or revised in line with legislation.

Last updated 12 October 2022