Housing Options and Homelessness Privacy Notice
1 Council Contact Details
1.1 North Northants Council
41 Meadow Road
Tel: 0300 126 3000
2 Information that we hold
2.1 Customers with a housing issue including those who are homeless or at risk of homelessness can access the Housing Options and Homelessness services to obtain advice and assistance in obtaining accommodation. In order to assist customers to resolve their housing circumstances, the Council obtains and records information. This notice explains what we do with the information that either you provide us with when using this service, or which is collected from other organisations as part of the housing options advice and homelessness process.
2.2 The categories of data we collect and process to perform the Housing Options and Homelessness function are:
- Names and addresses
- Contact details such as telephone numbers and email addresses
- Records of correspondence and contact
- Relevant information to enable us to establish your housing situation and support you resolve your housing need, including any of the following categories of data, some of which may be special category data:
- criminal convictions or proceedings
- medical history or health data
- gender / race / ethnic origin
- current situation, lifestyle and circumstance
- financial information including economic status, income and expenditure details (for example the benefits received)
- identification documents
- visual images, appearance and behaviour
- sex life or sexual orientation
- religious or other beliefs
- family details
- employment and/or education details
- Identifiers, such as account numbers, NHS number
The Council undertakes an official Rough Sleeper Count on an annual basis to assess the number of Rough Sleepers within the borough. During the Rough Sleeper Count we will ask for the following categories of data, although individuals are not obliged to provide them and are given on a voluntary basis:
- Date of Birth
Any personal data, including special category data provided will be used to understand and assess the needs of rough sleepers, and help referral to support services.
Anonymous data collected will be part of the official rough sleeping count and will provide a snapshot figure of rough sleepers in the Kettering Borough. No personal or special category data that can result in the identification of an individual shall be reported externally.
Your information may also be used for the prevention and detection of crime, including fraud.
3 How the information is obtained
3.1 Most of the personal information we process is provided to us directly by you
3.2 What is the basis for us to process your data?
The Council is authorised to carry out its duties in relation to homelessness and/or the Rough Sleeper Count in the public interest and under the following legislation:
- Housing Acts 1985; 1996; 2004 & 2006
- Housing Grants, Construction & Regeneration Act 1996
- Housing (Homeless Persons) Act 1977
- Homelessness Act 2002
- Homelessness Reduction Act 2017
- Localism Act 2011
Any special category data is processed for reasons of substantial public interest or on the basis that the data subject has provided consent.
We may also process your information under the following:
- The prevention / detection of crime, including false representation in accordance with the Fraud Act.
In some circumstances we will need your consent to obtain further information about you, or to share your information with partner agencies. This will enable us to provide you with the most appropriate advice and assistance, or to refer you to another organisation to provide you with further support.
If you choose not to provide us with your personal data, we will not be in a position to process or assess your homelessness circumstances or provide you with advice and assistance in relation to your housing options.
4 What we do with the information
4.1 We will assess the information you provide, together with additional information we gather to help prevent or relieve your homelessness situation.
Why we collect information about you
We collect information about you to determine whether you are homeless or faced with homelessness, and to establish what statutory housing duties we owe to you. We also collect information to enable us to provide you with tailored and appropriate advice on your housing options
If appropriate we may also collect information about you to consider and administer your application for both temporary and permanent accommodation.
Other ways we may use your details
We may also use your information to contact third parties to verify information you have provided or gather further information to complete the assessment of your application.
4.2 Who we will share your information with
We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under Data Protection legislation, for example where sharing is necessary for us administer your application for both temporary and permanent accommodation and assess your housing (including homelessness) situation. We may also share your information if there is a public interest to do so such as the prevention and / or detection of crime, including fraud.
In line with the stated purpose detailed above, we may share information that is given to us with other individuals or organisations such as:
- The Police
- Community Safety Partnership
- Multi-Agency Risk Assessment Conference
- Multi-Agency Public Protection Arrangements
- Housing Providers, Private Landlords, B&Bs, Hotels
- Other Local Authorities
- Other external or partner agencies eg Sunflower Centre, Women’s Aid, Citizens Advice Bureau, Northamptonshire County Council, Social Services, Probation Service, Department for Work and Pensions
- Family Members
The Council also provides data on homelessness and rough sleeping with the Ministry of Housing, Communities and Local Government
We take part in the Continuous Recording of Lettings and Sales in Social Housing in England, otherwise known as CORE, for all new tenancies and have done so since 2004. CORE provides the Ministry of Housing, Communities and Local Government (MHCLG) with details of all new lettings, including personal information for research and statistical purposes.
- The MHCLG has produced two Privacy Notice in relation to CORE for your information.
- Privacy Notice – All tenants (PDF 229.5KB)
- Privacy Notice – New tenants (PDF 175.6KB)
- Any concerns about the use of your personal data in CORE should be addressed to: [email protected]
5 How long we keep your information for and how we securely dispose of it after use
5.1 We will only keep your information for the minimum period necessary and in line with our Information Retention Schedule.
We will only keep your information for the minimum period necessary. The information outlined in this privacy statement will be kept for 7 years after the closure of your application. Unsuccessful applications will also be retained for 7 years.
All information will be held securely and will be securely destroyed when it is no longer required.
5.2 We will securely dispose of your information in line with retention periods.
6 How we store your information
6.1 Your information is securely stored on the council’s systems.
7 Your data protection rights
7.1 The law gives you a number of rights to control what personal information is used by us and how we can use it. Please see section 15 of the council’s Corporate Privacy Notice for further information.
7.2 Please be aware that your rights may differ depending on the lawful basis for processing your personal data.
7.3 The right to withdraw consent (if applicable). You can ask that we no longer use your details for this [processing/groups of processing]. If you wish to exercise this right, please contact the Data Protection Officer detailed in section 8.1 below.
8 Who to contact
8.1 If you would like further information about how we use your personal information, or you wish to exercise one of your data rights or you wish to complain about the use of your personal information please contact the Data Protection Officer.
8.2 If you are still dissatisfied once you have contacted the Data Protection Officer, you have the right to complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
Completion and review dates
This privacy notice was completed on 26 March 2021.
The privacy notice review date is March 2022.