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He's making a list, He's checking it twice, He's gonna find out who's naughty or nice, Santa Claus is coming to town. Hi Santa! Watch our big reveal now!

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New website
This site is new and we are improving it every day.

Contact us

You can contact our Customer Services team with any questions or comments.

Contact us online

Complete our online form and your message will come straight through to us. This is the best way for us to understand what you need and how we can help.

We'll get back to you within five working days.

Call us

If you can't use our online form, call us on 0300 126 3000​.

Our lines are open:

Monday to Friday, 9am to 5pm. Our out-of-hours services in the event of an emergency can be reached via this number.

We are closed on bank holidays.

Visit us

View the list of council access points for your area if you need to visit us in person. If it's not an emergency, you will need to book an appointment to visit us using the contact details above.

Compliments, comments and complaints

We welcome your feedback on our services. Find out how to share your compliments, comments and complaints.

Media enquiries

Media and press can contact our media team.

Last updated 30 November 2021