Report a safeguarding concern about an adult
If an adult is in immediate danger, or missing, you should contact the police directly and/or an ambulance using 999.
When to report a concern
Before you report a concern, consider if the adult is:
- in need of care or support
- experiencing, or is at risk of, abuse or neglect
- unable to protect themselves against abuse or neglect
You may want to refer to The Care Act 2014 or NHS guidance on different forms of abuse and neglect.
When reporting a concern you may need to gain the consent of the person involved, but this is not always possible. This is also known as a person's 'capacity' to understand what is happening.
The Mental Capacity Act states to have capacity a person must be able to:
- understand the information that is relevant to the decision they want to make
- retain the information long enough to be able to make the decision
- weigh up the information available to make the decision
- communicate their decision by any possible means, including talking, using sign language, or through simple muscle movements such as blinking an eye or squeezing a hand
How to report
Please complete the following form to report an incident of alleged abuse or a safeguarding concern about an adult.
You can also call 0300 126 3000, and select Option 1, Option 2 and Option 1.
Adults Risk Management (ARM) Framework
The ARM process should be used only as an exception in more extreme cases.
It aims to provide professionals with a framework to facilitate effective multi-agency working with adults who are deemed to have mental capacity and who are at high risk due to the following reasons:
- severe self-neglect
- refusal to engage with services
- when someone is being targeted by an unknown third party
The ARM guidance can be used to consider other risk situations, such as where an adult is a frequent caller to services or where a single agency struggles to maintain a high risk situation and a risk management meeting is needed.
See ARM procedures and guidance.
Last updated 15 March 2023