Report a safeguarding concern about an adult

If an adult is in immediate danger, or missing, you should contact the police directly and/or an ambulance using 999.

When to report a concern

Before you report a concern, consider if the adult is:

  • in need of care or support
  • experiencing, or is at risk of, abuse or neglect
  • unable to protect themselves against abuse or neglect

You may want to refer to The Care Act 2014 or NHS guidance on different forms of abuse and neglect.


When reporting a concern you may need to gain the consent of the person involved, but this is not always possible. This is also known as a person's 'capacity' to understand what is happening.

The Mental Capacity Act states to have capacity a person must be able to:

  • understand the information that is relevant to the decision they want to make
  • retain the information long enough to be able to make the decision
  • weigh up the information available to make the decision
  • communicate their decision by any possible means, including talking, using sign language, or through simple muscle movements such as blinking an eye or squeezing a hand

How to report


Please complete the following form to report an incident of alleged abuse or a safeguarding concern about an adult.

Phone us

You can also call 0300 126 3000, and select Option 1, Option 2 and Option 1.

Adults Risk Management (ARM) Framework

The ARM process should be used only as an exception in more extreme cases.

It aims to provide professionals with a framework to facilitate effective multi-agency working with adults who are deemed to have mental capacity and who are at high risk due to the following reasons:

  • severe self-neglect
  • refusal to engage with services
  • when someone is being targeted by an unknown third party

The ARM guidance can be used to consider other risk situations, such as where an adult is a frequent caller to services or where a single agency struggles to maintain a high risk situation and a risk management meeting is needed.

See ARM procedures and guidance.

Last updated 11 April 2024