Repairs
Contents
Report a repair
Emergencies
An emergency repair is work that is needed urgently because it's:
- an immediate danger to the tenant or property
- a potential security or health and safety risk
We will attend an emergency repair within 24 hours and this doesn't need an appointment. A person over 18 years of age must be present.
You should report emergency repairs by calling us so we can help. Out-of-hours emergencies can be reported by calling 0300 126 3000.
Utilities
You should contact the utility company in the event of a gas, electric or water emergency:
- Gas leaks: Cadent on 0800 111 999
- Electrical power cut: National Grid on 105
- Total loss of water: Anglian Water on 03457 145 145
Report
Repairs
Repair works are important - as a landlord, we need to provide homes that meet the government’s Decent Homes Standard and we must ensure the property:
- meets the current standard for housing and is safe
- is in a reasonable state of repair
- has reasonably modern facilities and services
- provides a reasonable degree of thermal comfort
Repairs can be reported online and our team will get back to you.
Last updated 13 May 2025