Repairs

Report a repair

Emergencies

An emergency repair is work that is needed urgently because it's:

  • an immediate danger to the tenant or property
  • a potential security or health and safety risk

We will attend an emergency repair within 24 hours and this doesn't  need an appointment. A person over 18 years of age must be present.

You should report emergency repairs by calling us so we can help. Out-of-hours emergencies can be reported by calling 0300 126 3000.

Utilities

You should contact the utility company in the event of a gas, electric or water emergency:

Report

Repairs

Repair works are important - as a landlord, we need to provide homes that meet the government’s Decent Homes Standard and we must ensure the property:

  • meets the current standard for housing and is safe
  • is in a reasonable state of repair
  • has reasonably modern facilities and services
  • provides a reasonable degree of thermal comfort

Repairs can be reported online and our team will get back to you.

Last updated 10 April 2025