Repairs

Report a repair

Report a repair in your council home, track progress, or manage an existing appointment. 

You can report repairs quickly using our online form. This is the fastest and easiest way to get your repair booked.

Emergency repairs

We will attend an emergency repair within 24 hours if it is causing immediate danger to you, the building or a potential security or health and safety risk if not fixed.

Emergencies, including out-of-hours, can also be reported by calling 0300 126 3000.

You should contact the utility company in the event of a gas, electric or water emergency:

• Gas leaks: Cadent on 0800 111 999
• Electrical power cut: National Grid on 105
• Total loss of water: Anglian Water on 03457 145 145

Report

Create an account or log in to manage your repairs in one place. After logging in, return to complete the ‘Report a repair’ form below.

• If you already have an account, log in first 
• If not, you can create an account in minutes 

You can report a repair without an account, but setting one up makes it easier to manage everything in one place.

Handbook

Your repairs handbook tells you about our repairs service and includes details of our responsibilities as landlord and yours as the tenant or leaseholder.

Last updated 01 July 2026