Repairs

Report a repair

Emergencies

An emergency repair is work that is needed urgently because it's:

• an immediate danger to the tenant or property
• a serious inconvenience
  or
• a potential security or health and safety risk

We will attend an emergency repair within 24 hours and do not require an appointment. A person over 18 years of age must be present.

You should report emergency repairs by calling us so we can help. Out-of-hours emergencies can be reported by calling 0300 126 3000.

Utilities

You should contact the utility company in the event of a gas, electric or water emergency:

• Gas leaks: Cadent on 0800 111 999
• Electrical power cut: National Grid on 105
• Total loss of water: Anglian Water on 03457 145 145

Report

Repairs can be reported online and our team will get back to you.

Last updated 01 October 2024