Report a repair


An emergency repair is work that is needed urgently because it's:

  • an immediate danger to the tenant or property
  • a serious inconvenience
  • a potential security or health and safety risk

We will attend an emergency repair within 24 hours and do not require an appointment. A person over 18 years of age must be present.

You should report emergency repairs by calling us so we can help. Out-of-hours emergencies can be reported by calling 0300 126 3000.


You should contact the utility company in the event of a gas, electric or water emergency:


Repairs can be reported online and our Customer Services team will get back to you.

Select your local area to report a repair

If your area isn't listed, you may be a resident of West Northamptonshire.

Last updated 02 February 2024