Repairs

Repairs - Gas leaks and carbon monoxide

You should contact Cadent on 0800 111 999 in the event of a gas leak or if you suspect carbon monoxide is coming from an appliance. 

We will investigate and carry out repairs after they have made safe, if it's needed.

Gas leaks

• Extinguish all naked flames
• Don't touch electrical switches or plugs
• Open all windows and doors in suspect rooms
• Turn off the gas at the meter
• Open main entry doors (including flats - open doors manually and don’t use the intercom)
• Contact Cadent and they will respond urgently - you should let us know after contacting them
• Contain any pets when the engineer arrives

Carbon monoxide

• If medically unwell vacate premises and seek medical advice from GP
• Turn off the appliance where CO is suspected to be coming from
• Turn off the gas supply via the control valve located at the meter
• Open all windows and doors and vacate the room
• Contact Cadent and they will respond urgently - you should let us know after contacting them
• Contain any pets when the engineer arrives

Last updated 24 January 2024