Neighbourhood team and your housing and income officers

Direct Debits

There is a technical difficulty with some of our rent direct debit payments - if your direct debit hasn’t been taken you will be contacted directly with further instructions. We apologise for any inconvenience caused

Estate walkabouts

Your local Neighbourhood team carries out estate walkabouts to:

  • provide a more visible and proactive presence on our estates
  • create a greater neighbourhood focus
  • ensure that our areas continue to provide a pleasant and safe environment for our communities

As a tenant, you are welcome to come along on walkabouts. You can show your Neighbourhood team any issues and discuss ways to resolve them. Your contribution in pointing out the main issues of concern in your area is invaluable.

We would like to get more tenants involved in working with us, so if you are interested in coming along on one of the estate walkabouts contact us at: [email protected].

Last updated 01 December 2025