Repairs

Repair timeframes

Timeframes

We use the following timeframes for repairs:

  • Emergency repair - Within 24 hours
  • Routine repair - An appointment will be made with you by phone or email
  • Planned works - Large-scale works are planned in without an appointment, but you'll be contacted well in advance when we're ready to carry out the repair
Delays

We are currently experiencing high demand for repairs as well as dealing with a backlog - this means that there is a longer wait for repairs than usual.

We’re working hard to reduce wait times and making sure that we keep residents safe. We’re sorry for any inconvenience caused and appreciate your patience.

On the day of your repair appointment, please ensure that you are at home and the area is cleared and ready for our operatives to begin.

Last updated 21 July 2023