Adult social care: you said, we did
We are committed to listening to people who use Adult Social Care services, unpaid carers, family members, partners and staff.
We use feedback to improve our services and shape how we work. Feedback is gathered through events, workshops, surveys, feedback forms and co-production activities.
Your feedback helps us improve Adult Social Care services. This page highlights some of the changes we have made in response to what people have told us.
2026 feedback
You said:
"We want more opportunities to influence decisions"
We did: Expanded our co-production programme and involved more people with lived experience in projects, service reviews, staff recruitment, training and policy development. We have set up our Together for Care Forum, which is a regular meeting for people to come along and share their views. This ensures people's experiences help shape decisions from the beginning, rather than after decisions have been made.
You said:
"It's not always clear what happens to the feedback we give"
We did: We are developing a new approach to bringing together feedback, compliments, complaints and co-production insights. This will be involving people who have shared their feedback with us, so that you know what we are doing to make things better. We are sharing examples like these to show how feedback is influencing change and improving services.
You said:
"It's hard to find out what Adult Social Care does and understand the different teams"
We did: We carried out usability testing on our Adult Social Care webpages. Feedback showed that people found it difficult to understand what Adult Social Care does and the role of different teams. In response, we created two new webpages and updated the Contact Adult Social Care page to explain what each team does and how to get in touch.
Visit:
You said:
"It's difficult to find clear information about paying for Adult Social Care and the financial support available"
We did: We reviewed our webpages following usability testing and feedback from residents. We updated our Paying for Adult Social Care page and created two new pages to provide clearer information about financial support, eligibility and care service costs.
Visit:
You said:
"It's difficult to find clear information about paying for Adult Social Care and the financial support available"
We did: We reviewed our Independent Living webpages following usability testing and feedback from residents. We added new content and improved existing information to make it easier to find support to live independently, stay connected, make your home safer and explore housing options.
Visit:
Have your say
Your feedback helps us learn and improve. Whether you have a compliment, suggestion, concern or complaint, we would like to hear from you.
Please contact us:
- Call on 0300 126 3000
- Email: [email protected] or [email protected]
Last updated 30 September 2026