Housing performance

Annual Complaints and Service Improvement report

The Annual Complaints and Service Improvement Report is required by the Housing Ombudsman’s Complaint Handling Code. 

It's an overview of the complaints received by us as a social housing landlord and covers 1 April 2023 to the 31 March 2024.

The report was considered and noted by our Executive Committee at its meeting in September 2024.

Last updated 18 June 2025