Complain about a taxi driver

Licensed drivers and operators need to be 'fit and proper' to be licensed and should conduct themselves to high standards.

Vehicles also need to be of a high standard, clean and safe.

We need evidence (e.g. independent witnesses or phone recordings) to consider complaints about driver behaviour. Confirm what evidence you can provide in the complaint.

Allegations about careless or dangerous driving first need to go to the police as they need to investigate and take action - they will need evidence. We will take action if the police take enforcement action.

Last updated 13 January 2025