Complain about a taxi driver
Renewal reminders
The Licensing Team are currently unable to issue renewal reminders. Licence Holders are strongly advised to check the expiry date of your licence and submit applications in good time. More information may be found on our licensing webpages or by enquiry to the Licensing Team. Where a reminder is not issued or received, this will not be accepted as a reason why an application to renew the licence has not been made in time.
Licensed drivers and operators need to be 'fit and proper' to be licensed and should conduct themselves to high standards.
Vehicles also need to be of a high standard, clean and safe.
We need evidence (e.g. independent witnesses or phone recordings) to consider complaints about driver behaviour. Confirm what evidence you can provide in the complaint.
Allegations about careless or dangerous driving first need to go to the police as they need to investigate and take action - they will need evidence. We will take action if the police take enforcement action.
Last updated 02 May 2025