Payments, mileage claims, refunds, cancellations and replacement passes

​Pay

Before paying for school travel assistance, make sure you have applied and received confirmation from the school transport team that you are eligible.

Mileage claims

We sometimes pay parents a mileage allowance if their children are eligible for free travel assistance and the parents transport them to and from school.

You can claim if we have already agreed a mileage allowance with you.

You need to upload an attendance sheet from the school that covers the period of your claim. Make sure to fill out the form completely and upload any requested documents. Missing information may delay your payment.

We will check the details of your claim and aim to make mileage payments, directly to your bank account, within 7 working days (not including weekends) of receipt of the claim (unless we have asked you for further information).

Cancellations and refunds

Cancelling

If you have applied before the deadline in May for a guaranteed seat, no refunds will be given for cancellations. If you have a direct debit arrangement, any outstanding payments will still need to be made.

Applications submitted after the deadline (the third Friday in May) must be cancelled before the last weekend in August to qualify for a refund.

If we have already sent a bus pass, you're liable for any costs until the bus pass is returned to the Post 16 Travel Scheme office, at the postal address below, along with a covering letter.

School Transport
North Northamptonshire Highways
Sheerness House
41 Meadow Road
Kettering
NN16 8TL

To cancel your application, please contact the School Travel team.

Cancelling after the academic year has started

If your child has a guaranteed seat, no refunds will be made for cancellations. If you have a direct debit arrangement, any outstanding payments will still need to be made.

If the student doesn't need school transport and has a bus pass, you must return the bus pass and let us in writing the reason for cancellation and the last date of travel by writing to:

School Transport
North Northamptonshire Highways
Sheerness House
41 Meadow Road
Kettering
NN16 8TL

For all other transport, please contact our School Travel team with the reason for the cancellation and the last date of transport needed.

Replacement pass

There is a replacement charge of £25 (subject to change by Stagecoach) if the travel pass is lost or damaged.

You should receive your replacement pass within 7 working days of applying.

Last updated 18 October 2024