Missed bin collections

Your bin needs to be presented before 6:30am on your scheduled collection day. If your bin is not out on time we will not return to collect it and it will emptied on your next scheduled collection day in two weeks time.

If your bin was out on time and we have missed it, you will need to report it within 72 hours from your scheduled collection. Once your report has been received and missed bin confirmed, we will empty your bin as soon as we can.

Tagged bins

If your bin has been tagged, we will explain what the problem is and come back to collect your bin as normal on your next scheduled collection so long as the problem has been sorted out.

• General refuse: We won't empty extra bins unless they have been authorised by us. If your bin is too heavy for the vehicle to empty, we will tag it. We will not collect this bin until the next scheduled collection (so long as the heavy items have been removed)
• Recycling: If you have put the wrong items in your recycling bin we can’t empty it
• Garden waste: This bin is for compostable garden waste only. If you have put the wrong items in it we can’t empty it
• Food waste: If the wrong items are in our food caddies we can't empty them

Garden waste

Garden waste is a subscribed service - so we will only return if you have a live subscription.

Report a missed collection

Last updated 27 February 2024