Missed bin collections

Your bin needs to be presented before 6:30am on your scheduled collection day. If your bin is not out on time, we won't return and it will emptied on your next scheduled collection day in two weeks time.

If your bin was put out on time and we missed it, please report it within 72 hours for residential bins or 48 hours for commercial bins from your scheduled collection date. Once we receive your report and confirm the missed collection, we will empty your bin as soon as possible.

Tagged bins

If your bin has been tagged, we will explain what the problem is and come back to collect your bin as normal on your next scheduled collection so long as the problem has been sorted out.

• General refuse - We won't empty extra bins unless they have been authorised by us. If your bin is too heavy for the vehicle to empty, we will tag it. We will not collect this bin until the next scheduled collection (so long as the heavy items have been removed)
• Recycling - If you have put the wrong items in your recycling bin we can’t empty it
• Garden waste - This bin is for compostable garden waste only. If you have put the wrong items in it we can’t empty it
• Food waste - If the wrong items are in our food caddies we can't empty them

Garden waste

Garden waste is a subscribed service - so we will only return if you have a live subscription.

Report

Last updated 30 April 2025