Community grants - Household Support Fund

Core Objectives of the Project

The Recipient shall: 

Provide information, home improvement, replacement and repair of essential household items, insulation, lighting, and white goods. This can be recommended from an energy assessment (Energy Efficiency assessments will be part of the grant for Energy Support) that may have been provided beforehand to improve energy efficiency for households across North Northamptonshire.

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide services across both town (population size of 10,000 or more) and rural (population size of 9,999 and below) communities in North Northamptonshire. 

1.2. Work with low-income and vulnerable households. 

1.3. Work with social landlords who house North Northamptonshire residents. 

1.4. Provide information and support to North Northamptonshire households in achieving greater energy efficiency. 

1.5. Provide home improvement and insulation services to North Northamptonshire households. 

1.6. Provide collection services for unwanted, re-usable and recyclable white goods and essential household items across North Northamptonshire. 

1.7. Provide and deliver essential household items at affordable prices to low-income households in need within North Northamptonshire. Advice can be given by Household Support Fund Team on how to provide items. 

1.8. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.9. Provide satisfaction measures from customer interactions. 

1.10. Not exceed a spend of more than £800 per household in total across all services provided. 

1.11. With the authority of the Household Support Fund Team Leader, the maximum spend may be increased on a case-by-case basis for a household requiring specialist support. A request for such discretion to be applied must be submitted by email detailing the rationale to [email protected] 

1.12. Any discretionary approval from NNC to increase in the maximum spend must be received in writing by the provider prior to being actioned. 

1.13. Provide onward referral to other NNC departments and other agencies where a household need is identified. For example, the provider of the Energy Support Grant will deliver the Energy Efficiency assessments. 

1.14. All services provided should be completed by appropriately trained, certified, and qualified individuals. They must also hold appropriate indemnity insurance and make it available upon request. 

1.15. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.16. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide access to affordable, good quality white goods and essential items for low-income households including those in need within North Northamptonshire. 

3.2. Provide data on the number households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire. 

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of households supported with Pensioners. 

4.1.3. Number of households supported with Disabled Occupants. 

4.1.4. Number of households supported with Children. 

4.1.5. Total £ value spent on all Households. 

4.1.6. Total £ spent on households where there are Pensioners residing. 

4.1.7. Total £ spent on households with Disabled Occupants. 

4.1.8. Total £ spent on households with Children. 

4.1.9. Are any members inf the household part of the armed forces community. * 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.10. Number of organisations partnered with 

4.1.11. How many services are offered. 

4.1.12. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2. 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Explain how your organisation’s activities also support other local priorities such as the Funders Carbon Management Plan. 

5.6. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communication and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers:

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation

Core Objectives of the Project

The Recipient shall: 

Provide a co-ordinated approach to tackling food poverty in North Northamptonshire by delivering support to residents in need. 

This will include working in partnership with other service providers such as foodbanks and holiday clubs in response to food poverty for households in cost-of-living crisis across North Northamptonshire. 

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide services across both town (population size of 10,000 or more) and rural (population size of 9,999 and below) communities in North Northamptonshire. 

1.2. Work with low-income and vulnerable households. 

1.3. To directly help households affected by the cost-of-living crisis by providing access to food and other essentials within North Northamptonshire. 

1.4. Work in partnership with other organisations and/or service providers operating in North Northamptonshire to help provide support to those in greatest need. Such as food and nutrition education/meal management. 

1.5. Create and co-ordinate service provision within North Northamptonshire and raise awareness for residents/organisations to access services relating to food poverty and education. 

1.6. Identify any locations and gaps in services provision and look to provide appropriate support. 

1.7. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.8. Provide satisfaction measures from customer interactions. 

1.9. Not exceed a spend of more than £500 per household in total across all services provided. 

1.10. With the authority of the Household Support Fund Team Leader, the maximum spend may be increased on a case-by-case basis for a household requiring specialist support. A request for such discretion to be applied must be submitted by email detailing the rationale to [email protected]. 

1.11. Any discretionary approval from NNC to increase in the maximum spend must be received in writing by the provider prior to being actioned. 

1.12. Provide onward referral to other NNC departments and other agencies where a household need is identified. 

1.13. All services provided should be completed by appropriately trained, certified, and qualified individuals. They must also hold appropriate indemnity insurance and make it available upon request. 

1.14. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.15. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide access to households directly affected by the cost-of-living crisis by providing access to food and other essentials within North Northamptonshire. 

3.2. Provide data on the number households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire. 

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of households supported with Pensioners. 

4.1.3. Number of households supported with Disabled Occupants. 

4.1.4. Number of households supported with Children. 

4.1.5. Total £ value spent on all Households. 

4.1.6. Total £ spent on households where there are Pensioners residing. 

4.1.7. Total £ spent on households with Disabled Occupants. 

4.1.8. Total £ spent on households with Children. 4.1.9. 

4.1.9. Are any members inf the household part of the armed forces community.* 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.10. Number of organisations partnered with. 

4.1.11. How many services are offered. 

4.1.12. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2. 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communication and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers:

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation 

Core Objectives of the Project

The Recipient shall: 

Provide outreach work to ensure those who are harder to reach i.e. pensioners, carers and care leavers digitally excluded can access support available to them. 

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide support to complete a Household Support Fund application and signpost or refer to community, voluntary and statutory services available to them. 

1.2. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.3. Provide satisfaction measures from customer interactions. 

1.4. With the authority of the Household Support Fund Team Leader, a request for any discretionary payments must be submitted by email detailing the rationale to [email protected]. 

1.5. Provide onward referral to other NNC departments and other agencies where a household need is identified. 

1.6. All services provided should be completed by appropriately trained, certified, and qualified individuals and hold appropriate indemnity insurance and make it available upon request. 

1.7. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.8. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide outreach support to households directly affected by the cost-of-living crisis and hard to reach communities by providing access to services and provisions available to them within North Northamptonshire. 

3.2. Provide data on the number households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire. 

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of hidden homeless supported. 

4.1.3. Number of households supported with Pensioners. 

4.1.4. Number of households supported with Disabled Occupants. 

4.1.5. Number of households supported with Children. 

4.1.6. Are any members in the household part of the *armed forces community. 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.7. Number of organisations partnered with 

4.1.8. How many services are offered. 

4.1.9. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2. 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered, or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communication and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers: 

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation

Core Objectives of the Project

The Recipient shall: 

Through the provision of a co-ordinated approach provide budget management to residents especially those low-income, and vulnerable for households across North Northamptonshire. 

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide services across both town (population size of 10,000 or more) and rural (population size of 9,999 and below) communities in North Northamptonshire. 

1.2. Work with low-income and vulnerable households. 

1.3. Work in partnership with the council, organisations and or service providers operating in North Northamptonshire to help provide support to those in need. 

1.4. Provide a programme of free budget management for the funding period to help provide support to those in need in North Northamptonshire. 

1.5. Provide free financial skills education to improve knowledge of household finances. 

1.6. Provide support to improve understanding of the benefits system and entitlements. 

1.7. Provide outreach information sessions to assist households with understanding debt and money management. 

1.8. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.9. Provide satisfaction measures from customer interactions. 

1.10. Not exceed a spend of more than £700 per household in total across all services provided. 

1.11. With the authority of the Household Support Fund Team Leader, the maximum spend may be increased on a case-by-case basis for a household requiring specialist support. A request for such discretion to be applied must be submitted by email detailing the rationale to [email protected]. 

1.12. Any discretionary approval from NNC to increase in the maximum spend must be received in writing by the provider prior to being actioned. 

1.13. Provide onward referral to other NNC departments and other agencies where a household need is identified. 

1.14. All services provided should be completed by appropriately trained, certified, and qualified individuals and hold appropriate indemnity insurance and make it available upon request. 

1.15. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.16. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide access to households directly affected by the cost-of-living crisis by providing access to budget management within North Northamptonshire. 

3.2. Provide data on the number of households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire.

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of hidden homeless supported. 

4.1.3. Number of households supported with Pensioners. 

4.1.4. Number of households supported with Disabled Occupants. 

4.1.5. Number of households supported with Children. 

4.1.6. Total £ value spent on all Households. 

4.1.7. Total £ spent on households where there are Pensioners residing. 

4.1.8. Total £ spent on households with Disabled Occupants. 

4.1.9. Total £ spent on households with Children. 

4.1.10. Are any members inf the household part of the armed forces community. * 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.11. Number of organisations partnered with 

4.1.12. How many services are offered. 

4.1.13. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2. 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communication and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers: 

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation 

Core Objectives of the Project

The Recipient shall: 

Through the provision of a co-ordinated approach deliver a winter support and warmth programme to low-income/vulnerable households across North Northamptonshire. 

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide services across both town (population size of 10,000 or more) and rural (population size of 9,999 and below) communities in North Northamptonshire. 

1.2. Work with low-income and vulnerable households. 

1.3. Work in partnership with other organisations operating in North Northamptonshire to help provide support to those in need. 

1.4. Provide information, energy saving equipment and other winter essentials such as items of clothing/winter wear, suitable bedding/blankets within North Northamptonshire. 

1.5. Work with social landlords/sheltered housing schemes/partner agencies in supporting households and the hidden homeless in North Northamptonshire. 

1.6. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.7. Provide satisfaction measures from customer interactions. 

1.8. Not exceed a spend of more than £500 per household in total across all services provided. 

1.9. With the authority of the Household Support Fund Team Leader, the maximum spend may be increased on a case-by-case basis for a household requiring specialist support. A request for such discretion to be applied must be submitted by email detailing the rationale to [email protected]. 

1.10. Any discretionary approval from NNC to increase in the maximum spend must be received in writing by the provider prior to being actioned. 

1.11. Provide onward referral to other NNC departments and other agencies where a household need is identified. 

1.12. All services provided should be completed by appropriately trained, certified, and qualified individuals and hold appropriate indemnity insurance and make it available upon request. 

1.13. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.14. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide access to households directly affected by the cost-of-living crisis by providing access to winter support over the within North Northamptonshire. 

3.2. Provide data on the number households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire. 

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of hidden homeless supported. 

4.1.3. Number of households supported with Pensioners. 

4.1.4. Number of households supported with Disabled Occupants. 

4.1.5. Number of households supported with Children. 

4.1.6. Total £ value spent on all Households. 

4.1.7. Total £ spent on households where there are Pensioners residing. 

4.1.8. Total £ spent on households with Disabled Occupants. 

4.1.9. Total £ spent on households with Children. 

4.1.10. Are any members inf the household part of the armed forces community. * 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.11. Number of organisations partnered with 

4.1.12. How many services are offered. 

4.1.13. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2. 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communication and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers: 

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation

Core Objectives of the Project

The Recipient shall: 

Provide a gas, electric and water support programme through assessment and or advice to low-income households across North Northamptonshire. 

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide services across both town (population size of 10,000 or more) and rural (population size of 9,999 and below) communities in North Northamptonshire. 

1.2. Work with low-income and vulnerable households. 

1.3. Provide gas, electric and water support to low-income households within North Northamptonshire through information, assessment and advice. 

1.4. Working in partnership with other organisations operating in North Northamptonshire to help provide support to those in need (such as social landlords, sheltered housing schemes). 

1.5. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.6. Provide satisfaction measures from customer interactions. 

1.7. Not exceed a spend of more than £300 per household in total across all services (energy and water) provided. 

1.8. With the authority of the Household Support Fund Team Leader, the maximum spend may be increased on a case-by-case basis for a household requiring specialist support. A request for such discretion to be applied must be submitted by email detailing the rationale to [email protected]. 

1.9. Any discretionary approval from NNC to increase in the maximum spend must be received in writing by the provider prior to being actioned. 

1.10. Provide onward referral to other NNC departments and other agencies where a household need is identified. 

1.11. All services provided should be completed by appropriately trained, certified, and qualified individuals and hold appropriate indemnity insurance and make it available upon request. 

1.12. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.13. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide access to households directly affected by the cost-of-living crisis by providing access to energy and water support for low-income households including those most in need within North Northamptonshire. 

3.2. Provide data on the number households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire. 

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of hidden homeless supported. 

4.1.3. Number of households supported with Pensioners. 

4.1.4. Number of households supported with Disabled Occupants. 

4.1.5. Number of households supported with Children. 

4.1.6. Total £ value spent on all Households. 

4.1.7. Total £ spent on households where there are Pensioners residing. 

4.1.8. Total £ spent on households with Disabled Occupants. 

4.1.9. Total £ spent on households with Children. 

4.1.10. Are any members inf the household part of the armed forces community. * 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.11. Number of organisations partnered with 

4.1.12. How many services are offered. 

4.1.13. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Explain how your organisation’s activities also support other local priorities such as the Funders Carbon Management Plan. 

5.6. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communications and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers: 

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation 

Core Objectives of the Project

The Recipient shall: 

Deliver a winter meals programme to homeless, low-income, and vulnerable households in North Northamptonshire through a collaborative approach. 

This will include working in partnership with other service providers such as foodbanks, soup kitchens, lunch clubs in response to cost-of-living crisis affecting residents across North Northamptonshire. 

Minimum Project Requirements

1. The Project 

The Recipient shall: 

1.1. Provide services across both town (population size of 10,000 or more) and rural (population size of 9,999 and below) communities in North Northamptonshire. 

1.2. Work with low-income and vulnerable households. 

1.3. Directly help homeless, low income and vulnerable people affected by the cost-of-living crisis by providing access to food (such as hot meals, soup kitchens, breakfast/lunch clubs, after school meal provision or foodbanks) within North Northamptonshire. 

1.4. Provide and deliver a winter meals programme to support people struggling to afford food within North Northamptonshire. 

1.5. Work in partnership with other service providers operating in North Northamptonshire to help provide access to food and food services. 

1.6. Create and co-ordinate service provision within North Northamptonshire and raise awareness for residents/organisations to access services relating to the winter meal programme. 

1.7. Identify any locations and gaps in services provision and look to provide appropriate support. 

1.8. Participate in the quarterly meetings with Household Support Fund management to coincide with regulatory reporting to discuss progress against Key Performance Indicators. 

1.9. Provide satisfaction measures from customer interactions. 

1.10. With the authority of the Household Support Fund Team Leader, a request for any discretionary payments must be submitted by email detailing the rationale to [email protected]. 

1.11. Provide onward referral to other NNC departments and other agencies where a household need is identified. 

1.12. All services provided should be completed appropriately trained, certified, and qualified individuals and hold appropriate indemnity insurance and make it available upon request. 

1.13. Complete appropriate risk assessments for the services they provide and make these available upon request. 

1.14. Provide services which add long term value and sustainability to the household. 

2. Project Availability 

The Recipient shall: 

2.1. Provide the service for a minimum of five days per week. 

2.2. Link to other relevant providers who can help add value to this Project. 

2.3. Ensure both town and rural communities are provided with services. 

2.4. Attend and provide performance figures at quarterly monitoring meetings with the Funders designated lead officer. 

2.5. Adopt the Funders key commitments. 

2.6. Shall acknowledge the funding is financed by the UK Government and publicise this in the delivery of the project. 

3. Key Outcomes 

3.1. Provide access to homeless, low-income households directly affected by the cost-of-living crisis by providing access to food within North Northamptonshire. 

3.2. Provide data on the number of households supported as part of services provided. 

3.3. Provide data on the types of services provided to households across North Northamptonshire throughout the funding period. 

3.4. Be able to demonstrate support offered to both town and rural communities across North Northamptonshire. 

3.5. Provide data on measurements of satisfaction for support services provided to households in North Northamptonshire. 

4. Performance Indicators 

Performance Indicators attached as a Schedule to this Agreement will be reviewed on a quarterly basis with a summary report at year end. The data contained within this schedule will support submissions to the Department for Work and Pensions funding returns on predetermined dates. The targets for each indicator are contained within the schedule. 

4.1. Demonstrate household support offered to both town and rural communities across North Northamptonshire as detailed below: 

Definition of household = All residents residing in the same property 

4.1.1. Number of households supported. 

4.1.2. Number of hidden homeless supported. 

4.1.3. Number of households supported with Pensioners. 

4.1.4. Number of households supported with Disabled Occupants. 

4.1.5. Number of households supported with Children. 

4.1.6. Are any members inf the household part of the armed forces community. * 

(*Armed Forces - Serving Personal, Ex-Armed Forces or Reserves) 

4.1.7. Number of organisations partnered with. 

4.1.8. How many services are offered. 

4.1.9. What types of services are provided. 

4.2. Measurements of satisfaction for support services provided to households in North Northamptonshire 

4.2.1. Supporting data and outcomes from organisational customer satisfaction surveys 

5. Final Project Report 

The Provider will submit an annual report attached as a Schedule to this Agreement. 

5.1. Demographic information of those accessing the Project to be submitted, to include: 

5.1.1. Equal Opportunities Monitoring for those accessing the service in relation to 4.2. 

5.1.2. Postcode grouping of attendees’ reference to 4.1 on first part of the postcode i.e., NN15 or NN8. 

5.1.3. Data on why people access this provision. 

5.2. What information has been delivered or people have been signposted/referred to. 

5.3. Details of other providers/organisations that have been involved in the delivering of this project. 

5.4. Provide evidence of implementation of Quality Management systems including the quality of data for management purposes. (Managing data appropriately and not double counting numbers with the systems in place, how processes are run, review of systems etc…) 

5.5. Total expenditure in providing the provision. 

6. Additional Requirements 

6.1. The Recipient shall acknowledge the funding and support of the Funder and Department of Work and Pensions in any advertising relating to the delivery of the Project in all communications and marketing. 

6.2. The Recipient shall ensure that they have in place both Adult and Children Safeguarding policies and procedures which comply with the requirements of the Council’s safeguarding procedures. 

6.3. The Provider has a clear process and associated documentation for recording allegations of abuse. 

6.4. The Provider needs to submit a copy of all relevant safeguarding policies to the funder on commencement of the project. 

6.5. The Provider is to ensure that: 

6.5.1. Alerts are made in a timely way, appropriate to the level of urgency and risk. 

6.5.2. Alerts contain all relevant information with regards to any allegation made to ensure that any investigation can be conducted comprehensively. 

6.5.3. Alerts are made to the relevant agencies and individuals are asked to consent to an alert being made, where they have capacity to do so. Reasons for overriding consent, e.g., that others may be at risk, must be explained to the individual. 

6.5.4. Dignity, choice, and respect for the individual is maintained throughout any investigation and they are informed of the outcome. 

6.5.5. Engagement with the safeguarding process, which may include participation in safeguarding strategy meetings and producing written reports of safeguarding investigations. 

6.5.6. The Provider will provide the Funder data on a quarterly basis: 

6.5.6.1. The number of any alerts made. 

6.5.6.2. The number of any investigations undertaken. 

6.6. The Provider will ensure that policies and procedures are covered in induction and fully understood by staff and volunteers. 

6.6.1. All staff and volunteers will have an initial understanding of Safeguarding duties within their first week of employment/volunteering. 

6.6.2. Comprehensive training on awareness and prevention of abuse is given to all staff and volunteers as part of their core induction within three months. In addition, updated training will be provided, in light of new policies and procedures introduced either locally or nationally. 

6.7. The Provider will provide the Funder data on a six-monthly basis: 

6.7.1. A Training matrix for staff and volunteers: 

• Health and Safety
• Safeguarding
• Data Protection
• Any other induction or mandatory training of the organisation