Global Microsoft Outage - council services update (13 November)
Emergency planning13 November 2026
Please be aware that North Northamptonshire Council is currently experiencing disruption to some systems as a result of a global Microsoft outage.
We are assessing the impact, but understand that Outlook and email services are currently affected.
In addition, our online forms across our website are not currently working.
Residents can still contact us via telephone, and our website remains available for information provision. We are working to understand the full impact and will share further updates on this page as more information becomes available.
Thank you for your patience and understanding.
Service updates:
Reporting Safeguarding Concerns or making a new referral to adult social care
If you are contacting to make a new referral or safeguarding referral please contact our customer centre If you would like advice prior to completing this form, contact our Customer Service Centre on 0300 126 3000, and select Option 1, Option 2 and Option 1.
If you are trying to reach out to our Adult Social Care Service where the person is already open to a locality social care team, you can contact relevant Locality Team directly on number below.
Adult Social care Locality Teams
- Corby Social Care Team: 01536 805200
- Kettering Social Care Team: 01536 805030
- East Northants Social Care Team: 01536 805222
- Wellingborough Social Care Team: 01536 805055
- Learning Disability Team: 01536 805126
- Adult Social Care Access Team: 01536 805697
- Care Home Review Team: 01536 805000
- Continuing Health Care Team: 01536 805050
- Adults Safeguarding Team: 01536 859600
If you are not sure which social care team you will need to contact – please reach out our customer centre number via 0300 126 3000
For urgent adult social care safeguarding concerns outside normal office hours in North Northamptonshire, call the North Northamptonshire Council Customer Service Centre at 0300 126 3000
Out of hours and emergencies
If you or someone else is in immediate danger, call 999.
If you need urgent support outside normal office hours, contact the Out-of-Hours Duty Team.
- Telephone: 0300 126 3000
The Out-of-Hours Duty Team responds to urgent situations where:
- an older person is at immediate risk and cannot safely care for themselves at home
- someone with a physical or sensory disability is at risk without urgent support
- a person with a severe learning disability or significant mental health needs is experiencing a crisis
- a Mental Health Act assessment is required to keep someone safe
- a vulnerable adult has been detained by the police or is involved in a police matter and requires an appropriate adult
Educational Safeguarding
Educational Safeguarding team - telephone 07584 384156
Educational Psychology support following a critical incident