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We operate a 'Lifeline' personal alarm scheme for council tenants in the Kettering area, who have poor mobility, serious health problems or feel vulnerable in their own homes.

Our Lifeline personal alarms are designed to provide support for those wishing to remain living independently within their own home. Help is available 24-hours a day, 365 days of the year.


We supply and install a special unit in your home. All units have a button and a pendant (worn on your wrist or as a necklace). When pressed, it will alert trained staff in a 24-hour call centre.

You will need at least two friends or relatives who are prepared to be key holders and who could attend in an emergency. If they are called, it could be at any time of the day or night to give assistance or provide access for the emergency services.

We recommend the use of a key-safe outside your property for use in an emergency which helps to prevent any potential delays. These are installed along with Lifeline equipment.

You will need to have a landline telephone connection in their home to be able to use this service, and an electrical socket nearby to power the base unit.

Using Lifeline

You can alert the call centre either by the telephone unit or the pendant. The system will automatically contact the call centre where trained staff will know who is calling, even if you are unable to speak. Staff will then decide on the appropriate course of action (e.g. calling the emergency services, doctor, key-holder or simply giving advice).

Once a month our call centre will test your equipment to ensure it is working correctly and annually one of our Support Workers will come and see you to ensure that the information we hold is up to date.


The current charge for the system is £5.00 per week. There are no other initial set-up costs as charged by other providers.

This covers the cost of:

  • renting the equipment
  • maintaining the equipment
  • the call centre staff


Lifeline alarms are temporarily unavailable.

Last updated 04 January 2023