Sheltered housing

Silver Service

The Silver Service is available for £14.81 per week for sheltered housing in the Kettering area and supports you to:

remain independent for as long as possible
have a greater choice of housing and support services
live in a high quality environment
receive services tailored to their individual needs provided by dedicated staff with a personal touch

provide you with a full introduction to the scheme within 2 working days
produce a support plan that is reviewed at least every 6 months
ensure your health and welfare is monitored, notifying the appropriate emergency, welfare services and next of kin if you fall ill
try to respond to any emergencies within 30 minutes
help you maintain your independence while providing you with safe and supported quality accommodation
provide an intercom system linked to our staff and the on-duty call centre 24 hours a day
carry out risk assessments yearly and conduct a weekly health and safety inspection
clean communal areas and maintain gardens to an acceptable health and safety standard
liaise directly with services such as care management, doctors, social workers, meals on wheels and cleaning services
arrange appointments for repairs
hold monthly meetings and send you our newsletter every quarter
help you find services that will do the things we don’t do (if you have no family or friends to do this)

invade your privacy
provide any personal care or administer any medication
lift a you if you have fallen
breach your confidentiality
handle your money
get involved in family or personal disputes
do any housework, laundry or shopping for tenants
enter or let anyone into a your home if they you are absent, unless it is an emergency
arrange coffee mornings or social events
act as a witness of a will or other financial matters
take you to appointments
accept any personal gifts, money or bequests

and your visitors to be polite and respectful towards your neighbours and staff
to maintain the conditions of your tenancy
to pay your rent and service charges promptly
to respect communal facilities and leave them clean and tidy after use
to let us or the call centre know when you are going out, if your circumstances change or if you receive support from any outside agency
and any visitors to use the door entry system correctly and not to let any strangers into the building
to keep your home secure and doors locked
and families to contact staff within their working hours only
and your family to keep in contact with us and provide alternative contact details if they plan to go on holiday for an extended period of time

tenants to fit any additional locks or chains to their doors which might prevent us gaining access in an emergency
fire doors to be wedged open
scooters to be stored or charged in communal areas

For further information or to request a full guide to our Silver Service standards email us at: [email protected].

Last updated 12 April 2023