Contacting Adult Social Care

If you think you, or someone you know, may need support, we're here to help.

Before you contact us, it can be useful to think about the support that's needed. This will help us understand the situation and make sure you receive the most appropriate advice and assistance.

You may want to consider:

• what has changed or become more difficult recently
• what a typical day looks like
• who is available to help, such as family members, friends or neighbours
• what type of support you are hoping to receive

How we can help

Our specialist teams provide support tailored to individual needs.

• Assistive Technology Team - provides technology and equipment that can help you live independently and safely at home.
• Occupational Therapy Service - recommends equipment, adaptations and practical solutions to help you move around your home and carry out everyday activities.
• Falls Prevention Service - Offers specialist assessments and advice if you are concerned about falling or have recently experienced a fall.
• Visual Impairment Team - Provides support to help people with sight loss or deafblindness maintain their independence and manage everyday life.
• Access Team - Offers advice about daily living, community and voluntary organisations, and support available to unpaid carers. Where appropriate, the team can also arrange care and support assessments.
• Safeguarding Team - Works to protect adults with care and support needs who may be experiencing abuse, neglect or exploitation.
• Carer's assessment - If you care for someone you can get a free carer's assessment

Contact us

For general enquiries about adult social services, call us on 0300 126 3000. Our lines are open, Monday to Friday, 9am to 5pm. We are closed on bank holidays.

Out of hours and emergencies

If you or someone else is in immediate danger, call 999.

If you need urgent support outside normal office hours, contact the Out-of-Hours Duty Team.

• Telephone: 01604 626938

The Out-of-Hours Duty Team responds to urgent situations where:

• an older person is at immediate risk and cannot safely care for themselves at home
• someone with a physical or sensory disability is at risk without urgent support
• a person with a severe learning disability or significant mental health needs is experiencing a crisis
• a Mental Health Act assessment is required to keep someone safe
• a vulnerable adult has been detained by the police or is involved in a police matter and requires an appropriate adult

Last updated 03 July 2026