Changes to Direct Debit Service User Number and Reference Number


15 December 2023

Residents in the Corby area will see a change to how North Northamptonshire Council Direct Debits are referenced on bank statements from 4 January 2024.

Anyone impacted by this change will receive a letter from North Northamptonshire Council and residents will not need to make any changes.

Following the creation of North Northamptonshire Council in April 2021, we have been working to improve our services and provide a more efficient service delivery for our residents and businesses.

As part of this, we have streamlined our Direct Debit process in the Corby area and a new SUN has been created, or Originator ID, as it’s sometimes called. This is a unique six-digit number which identifies North Northamptonshire Council as the organisation receiving money through a Direct Debit Bacs transaction.

If you receive a letter and live in the Corby area, you do not need to take any action to continue receiving the benefits of Direct Debit.

The only change you will notice is that with effect from 4 January 2024 we will collect your Direct Debits under the new Service User Number (SUN) of 456263, we will continue to collect your Direct Debits under the name of North Northamptonshire Council (or abbreviated NNC) which will appear on your bank or building society statement.

Residents will also have a new customer reference number - this will be included on the letters sent out to those impacted. From 4 January 2024 should you wish to query and Direct Debit with NNC or your bank or building society, please quote North Northamptonshire Council and your new reference number.

There is no need for you to complete a new Direct Debit Instruction, as details of the change will have been supplied to your bank, which may also notify you, separately. 

Additionally, you may also see a comment on your bank statement advising you of the final payment under the old SUN and the first payment under the new SUN for North Northamptonshire Council. 

You will continue to enjoy the full benefits of the Direct Debit Guarantee. If you have any questions about this change, please contact us.