Lifeline

A lifeline is a pendant or watch that lets you live independently with the reassurance that 24/7 help is available.

How it works

  • in an emergency, press the button on your watch or pendant which alerts the 24/7 Care Line control centre
  • an operator communicates through the pendant or base unit to assess your situation
  • the operator can call emergency services if needed and notifies your emergency contacts that assistance is required

Packages

Our Assistive Technology team offers 3 different lifeline packages.

Image of a lifeline watch and base unit

Personal alarm

Push a button and get help around your home and garden

Image of a falls detector watch

Falls detector

Automatically alerts the Call Care control centre if a fall is detected around your home and garden

Image of GPS tracker watch

GPS tracker

Works anywhere in the UK, includes fall detection, automatic location alerts and a built-in speaker and microphone

View and compare features of our 3 packages
FeaturesPersonal alarmFalls detectorGPS tracker
Wearable optionsWrist and neck options availableWrist options availableWrist, neck, belt or keyring options available
Button-press alarmYesYesYes
24 hour monitoringYesYesYes
How you talk to Call CareThrough the base unitThrough the base unitThrough the alarm pendant or base unit
Alarm rangeHome and garden, up to 300 metres (984ft) from base unitHome and garden, up to 300 metres (984ft) from base unitAnywhere In the UK
Detects hard fallsNoYesYes
GPS trackingNoNoYes
Includes spare button-press alarm pendantNoNoYes
Battery life5 years5 years5 years

Emergency contacts are called out if there has been a no response call. In these circumstances all they need to do is be a pair of ‘eyes and ears’ that can report back to the control centre what has happened so that the appropriate action can be taken.

You will need two emergency contacts who live locally and have the means to gain access to your property in case of an emergency.

Subscribe

Subscribe to a lifeline package from £6.50 per week, which includes free setup, equipment, and maintenance. There is no minimum term contract and you can cancel anytime. 

If you already receive a service like a care package from us, call our Assistive Technology team to discuss your subscription options.

Set-up takes 35 minutes which includes a free demonstration on how to use the equipment.

Get in touch

If you have any queries, or need to report an issue with equipment or change or cancel your subscription, please contact the Assistive Technology team by calling 01933 231650 or emailing [email protected].

For all queries regarding invoices please contact our finance team by emailing [email protected] or call 0300 126 8088.

Digital switchover

We have begun upgrading all our lifeline units from landline connections to digital ones as part of a national switchover.

Every landline connected lifeline needs to be updated before December 2027, as your device may not be reliable after that date. 

If you use O2 or Virgin broadband, which are both switching to digital by December 2025, please contact our Assistive Technology team by calling 01933 231650 or emailing [email protected] so we can prioritise your upgrade. For all other customers, we will contact you by letter in the coming months.

Last updated 10 October 2024