Lifeline
A lifeline is a pendant or watch that lets you live independently with the reassurance that 24/7 help is available.
How it works
- in an emergency, press the button on your watch or pendant which alerts the 24/7 Care Line control centre
- an operator communicates through the pendant or base unit to assess your situation
- the operator can call emergency services if needed and notifies your emergency contacts that assistance is required
Packages
Our Assistive Technology team offers 2 different lifeline packages.
Personal alarm
Alarm button can be worn on the wrist as a neck pendent around your home
Falls detector
Will automatically alert the Call Care control centre if no movement is detected – if movement is detected, an alert can be triggered manually
Compare features
| Features | Personal alarm | Falls detector |
|---|---|---|
| Wearable options | Wrist and neck options available | Wrist options available |
| Button-press alarm | Yes | Yes |
| 24 hour monitoring | Yes | Yes |
| How you talk to Call Care | Through the base unit | Through the base unit |
| Alarm range | Around the home, up to 300 metres (984ft) from base unit | Around the home, up to 300 metres (984ft) from base unit |
| Detects hard falls | No | Yes |
| GPS tracking | No | No |
| Includes spare button-press alarm pendant | No | No |
| Battery life | 5 years | 5 years |
Requirements
You will require a responder/s as your emergency contacts. Your contacts will need to live locally and have the means to gain access to your property in case of an emergency.
Cost
Lifeline costs start from £6.50 per week, which includes free setup, equipment, and maintenance. There is no minimum term contract and you can cancel anytime.
If you are in a receipt of a care package from Adult Social Care, call our Assistive Technology team to discuss.
Request
Set-up takes 35 minutes which includes a free demonstration on how to use the equipment.
Get in touch
If you have any queries, or need to report an issue with equipment or change or cancel your subscription, please contact the Assistive Technology team by calling 01536 805888 or emailing [email protected].
For all queries regarding invoices please contact our finance team by emailing [email protected] or call 0300 126 8088.
We have begun upgrading all our lifeline units from landline connections to digital ones as part of a national switchover.
Every landline connected lifeline needs to be updated before December 2027, as your device may not be reliable after that date.
If you use O2 or Virgin broadband, which are both switching to digital by December 2025, please contact our Assistive Technology team by calling 01536 805888 or emailing [email protected] so we can prioritise your upgrade. For all other customers, we will contact you by letter in the coming months.
Last updated 01 May 2025