Lifeline
A lifeline is a pendant or watch that lets you live independently with the reassurance that 24/7 help is available.
How it works
- in an emergency, press the button on your watch or pendant which alerts the 24/7 Care Line control centre
- an operator communicates through the pendant or base unit to assess your situation
- the operator can call emergency services if needed and notifies your emergency contacts that assistance is required
Packages
Our Assistive Technology team offers 2 different lifeline packages.
Personal alarm
Alarm button can be worn around your home on the wrist or as a neck pendent, when pressed the Call Care control centre is alerted
Lifeline accessory
Should detect severe falls and alerts the Call Care Control Centre, if a fall is not detected automatically, or you need help, you can still press the device to activate an emergency call
Compare features
| Features | Personal alarm | Lifeline accessory |
|---|---|---|
| Wearable options | Wrist and neck options available | Wrist options available |
| Button-press alarm | Yes | Yes |
| 24 hour monitoring | Yes | Yes |
| How you talk to Call Care | Through the base unit | Through the base unit |
| Alarm range | Around the home, up to 300 metres (984ft) from base unit | Around the home, up to 300 metres (984ft) from base unit |
| Detects hard falls | No | Should detects serve falls, if the fall is too soft to be detected, you must press the button to call for help |
| GPS tracking | No | No |
| Includes spare button-press alarm pendant | No | No |
| Battery life | 5 years | 5 years |
Requirements
You will require a responder/s as your emergency contacts. Your contacts will need to live locally and have the means to gain access to your property in case of an emergency.
Cost
Lifeline costs start from £6.50 per week, which includes free setup, equipment, and maintenance. There is no minimum term contract and you can cancel anytime.
If you are in a receipt of a care package from Adult Social Care, call our Assistive Technology team to discuss.
Request an assessment
Set-up takes 35 minutes which includes a free demonstration on how to use the equipment.
Get in touch
If you have any queries, or need to report an issue with equipment or change or cancel your subscription, please contact the Assistive Technology team by calling 01536 805888 or emailing [email protected].
For all queries regarding invoices please contact our finance team by emailing [email protected] or call 0300 126 8088.
We have now switched all customers supported by our Assistive Technology team from landline connections to digital. This is part of the national switchover.
All landline‑connected lifelines must be upgraded before December 2027, as they may stop working after this date. If you do not receive your service through the North Northants Assistive Technology Service, please contact your provider to arrange an update.
Last updated 30 April 2026