Assistive technology

Lifeline

We operate a lifeline personal alarm scheme to support you to remain living independently within your own home. Help is available 24-hours a day, 365 days of the year.

When the alarm is pressed a Lifeline operator responds within seconds through a loudspeaker in your home. They will assess the situation and take appropriate action to make sure you get the help you need.

Installation

We supply and install the lifeline unit in your home. This includes an alarm pendant that you use to raise the alert when you need help. The alarm unit is connected to any telephone and electric socket and does not affect your existing telephone line.

Installation of all our equipment is free. We’ll also demonstrate how each piece of equipment works.

Keyholder

To avoid delays or having to break in to your home, we will ask you to nominate 2 people who can hold a key on your behalf. This can be your next of kin, family members, close friends, or neighbours.

They must:

• be available at any time, day, or night, to answer any calls we make to them
• live less than 45 minutes from your home
• attend to you at home following our call, or arrange for someone else to visit in their place
• arrange any immediate or ongoing care that you need

If you are unable to provide suitable keyholders please call 0300 126 3000, and select Option 1, Option 2 and Option 2 to speak to an advisor.

Keysafe

We will also recommend the use of a keysafe outside your property to allow instant access to responding personnel in an emergency situation.

Costs

Our standard subscription is £17.33 per month which will give you everything you need to start using Lifeline.

Request a Lifeline

If you would like to speak about any of the products please phone our Assistive Technology team on 01933 231650.

Maintenance

Each piece of equipment comes with free maintenance, so all you need to do is contact us if something isn’t working as expected.

You can get in touch to report an issue, change or cancel your subscription by:

• Email: [email protected]
• Phone: 01933 231650

Last updated 01 April 2024