Housing policies, strategies and standards

Council housing policies

Aids and adaptations policy for council tenants

How we will support council tenants and their immediate household members to remain independent in their current home. Where this is not possible or practical the policy sets out how we will assist tenants in finding suitable alternative accommodation.

Anti-social behaviour policy

This policy aims to:

• tackle ASB promptly and effectively on our estates using appropriate and proportionate interventions
• protect residents, prevent ASB and promote sustainable communities
• encourage and develop partnership working with a variety of agencies in order to prevent and reduce ASB
• provide clear and consistent information about how we will respond to complaints of ASB

Home Energy Conservation Act report

We are required to submit reports to the Secretary of State demonstrating the measures used to improve the energy efficiency of residential accommodation.

Housing compliance policy

Covering our policy on property compliance and how we will meet our responsibilities and duties as a responsible landlord with the aim of eliminating and managing associated risks to tenants, their visitors, employees, contractors, and members of the public.

Income management policy

The setting, collection, and enforcement of income for our housing stock including:

• payment methods
• rent setting
• rent for dwellings and garages
• Licence charges and temporary accommodation (dwellings)
• temporary accommodation
• travellers’ sites
• services charges
• leaseholder charges
• rechargeable accounts
• Court costs

Tenancy and estate management policy

Provides clarity on how we manage tenancies to meet current legislation and our statutory obligations as a landlord.

Estate management reflects the wider role that we have in areas where there are clusters of council-owned properties. In these areas, we are more than just a landlord as we are responsible for neighbourhood sustainability and some aspects of the environmental quality in the local area.

The estate management aspect of this policy sets out the approach we will take creating well-maintained neighbourhoods where people want to live.

Tenancy policy

This provides clarity to applicants, tenants, elected members and staff on the various types of tenancy that we offer and our approach when dealing with issues including:

• rights of succession
• assignment
• tenancy fraud
• tenancy termination

Last updated 25 September 2025