Skip to main contentAccessibility Statement
All services
New website
This site is new and we are improving it every day.

Energy Company Obligation (Help to Heat)

Qualifying householders can access funding for energy efficiency improvements to their homes through the central government’s ECO scheme.

What is ECO?

Energy Company Obligation (ECO) is a central government energy efficiency scheme available throughout Great Britain. Its aim is to help reduce carbon emissions and tackle fuel poverty by improving the energy efficiency of homes occupied by low income, fuel poor and vulnerable households.

Who funds ECO?

The government has made it a requirement that the large energy suppliers provide the funding to pay for the energy efficiency improvements to your homes. The funds are passed directly to the ECO providers or installers who must be a PAS2030 or TrustMark accredited company to be able to install energy efficiency measures in your home.

Who administers ECO?

Ofgem administers the scheme on behalf of the Department for Energy, Business and Industrial Strategy (BEIS).  BEIS sets the overall policy for the ECO scheme.

What energy efficiency improvements are available? 

The following improvements may be available under the scheme:

  • Loft insulation
  • Cavity wall insulation
  • Gas boiler replacements
  • Oil boiler replacements
  • External wall insulation
  • Internal wall insulation
  • Room in roof insulation
  • Underfloor insulation
  • Electric storage heaters

Who qualifies for ECO? 

Low income households who are in fuel poverty qualify for ECO. To qualify you will need to be in receipt of benefits and live in a property with a low energy efficiency rating. There might be some income thresholds you need to meet. For more information visit Ofgem.

What is our role? 

Our role as the council is to confirm if a household is in fuel poverty based on the criteria detailed in our ECO Flex - Statement of Intent which is published below. On confirmation of eligibility, we can provide a Local Authority Flex Declaration to an ECO provider/installer which they use to claim back the installation costs from an Energy Suppliers’ ECO Funds.

What is my role as the householder? 

All householders accepting the installation of energy efficiency improvements to their homes are responsible for instructing/hiring the installer and must carry out their own checks on the installation company.

Checks you should carry out:

  • Check if you need planning permission or building regulations approval: Certain types of insulation such as external wall insulation might need planning permission and building regulations approval and as the homeowner it will be your responsibility to apply for this
  • Check if the installer is a member of a competent person scheme related to electrics or insulation work, like the NICEIC, CIGA or Stroma schemes. If they are then they will be able to self-certify their work, rather than needing to get building regulations approval from your local council
  • Check they are Gas Safe registered. By law all engineers installing gas boilers must be on the Gas Safe Register
  • Check if they provide any warranties on the installation

How do I apply for ECO? 

There are many ways to apply. Either by:

  • Contacting any of the large industry energy providers (for example, British Gas, Eon, Npower). You don’t need to be the energy company’s customer to apply to their ECO scheme.
  • Applying via a local or national PAS2035 / TrustMark accredited installation company or ECO provider.

How do I apply for ECO Flex? 

First check our statement of intent to make sure you meet the eligibility criteria. Then you will need to contact one or more of the installers listed below on the webpage for an assessment and property survey. They will then apply to the council on your behalf, we will provide a declaration to the installer to confirm your household qualifies for ECO Flex.

Please note: You won’t receive any written or verbal confirmation from us that you do, or don’t, qualify.

Company

E-mail or website

Contact name or number

SMS / Agility ECO (WHF)

[email protected]

 

AgilityECO

[email protected]

 

Installer UK

 

[email protected]

[email protected]

Nick King

Bethany Seeley

Eon

[email protected]

 

Foreseasons Energy

[email protected]

Andy Sleightholme

South Coast Insulation Services & Greener Homes Group

 

[email protected]

[email protected] 

 

 

Energy Saving Group

 

[email protected]

[email protected]

Alfie Davies

Kieran Singh

J&J Crump & Son

 

[email protected]

[email protected]

 

 

Aran Services

[email protected]

 

Care & Repair Northants

[email protected]

 

Carbon Rewind

[email protected]

Martin Kerslake

JM ECO

[email protected]

Steve Bassi

Insta Group

[email protected]

 

Dyson Energy

 

 

[email protected]

[email protected]

[email protected]

 

 

 

Energy Won

[email protected]

Elaine Watson

URP Ltd

[email protected]

 

BroadOak Properties

[email protected]

Jordan Harrison

All Seasons Interiors Ltd

Unit 5 Old Waleswood Colliery, Mansfield Road, S26 5PQ

 

[email protected]

[email protected]

[email protected]

www.allseasonsinteriors.co.uk

 

 

 01909 771838

Effective Home

[email protected]

 

Max Energy Home Insulation

[email protected]

 

Encore Heating and Insulation [email protected]  
Leon York Heating / Leon York Insulation [email protected]  
Macbrook Gas Ltd

[email protected]

[email protected]

 

What if I am not happy with the installation? 

Initial complaints about an installation should firstly be made to the company who installed the measure, but if problems persist you may contact OFTEC who oversees the PAS2030 and TrustMark schemes. Alternatively, you may contact the Citizens Advice Consumer Services for free impartial advice.

Last updated 20 October 2021