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Appeal a PCN for parking or a bus lane penalty


Appeal a PCN for parking or a bus lane penalty

Before appealing

Please do not make payment at this stage as payment is acceptance of liability - by paying you are admitting that the ticket was right and you will not be able to appeal once you have paid.

To appeal, you will need:

  • your vehicle registration number
  • the PCN number listed on your parking ticket

You can appeal online or in writing by selecting the appeal type above. We can't accept most challenges by telephone - you can view our policy on reasonable adjustments below.

You can't appeal your penalty if:

  • you have already paid it - this closes the case and no longer allows you to appeal
  • you have received a Charge Certificate - by this time it will be too late to appeal

Failing to pay a PCN could result in us taking action against you. You will not receive points on your licence for a PCN.

Grounds of appeal

If you think you have been wrongly penalised, you can appeal against the notice on the following grounds:

  • the contravention didn’t occur
  • the charge is more than the relevant amount
  • a Fixed Penalty Notice had already been issued
  • you are not the registered owner or hirer
  • the vehicle was being hired out to someone who had signed a statement of liability
  • it was being kept by a motor trader
  • the vehicle was being used without consent

There are specific grounds on which a representation can be made and details are given on the Notice to Owner.

Our Enforcement Protocols and code of practice give further details of representations and also mitigating circumstances.

If you choose a representation path:

  • when your representation is received, an experienced Officer will decide if there are grounds to cancel the PCN and you will be notified in writing of the decision
  • for PCNs issued from 31 May 2022, there is now a Statutory timeframe to respond within 56 days of receipt of your representations
  • for PCNs issued up to and including 30 May 2022, there is no statutory requirement, and a response will be issued as soon as possible

If your representation is rejected, we will advise you on how to appeal to a Parking Adjudicator. If you decide to make a formal representation the full amount is payable.

The registered keeper of a vehicle, who has made a formal representation which has been rejected, has the right to appeal to a Parking Adjudicator.

A Parking Adjudicator is an experienced lawyer and independent of the council. The decision of the Parking Adjudicator is final, and both you and the council must adhere to the decision made.

You can choose whether to have your appeal dealt with by telephone, post, or attendance to a personal hearing with the Parking Adjudicator.

You can find out more about a Parking Adjudicator by visiting the Traffic Penalty Tribunal website.

​Public authorities must take steps to remove the barriers faced due to disabilities when they carry out their work. The Equality Act 2010 calls this the duty to make reasonable adjustments.

We have a duty to make reasonable adjustments if:

  • you are disadvantaged by something because of your disability, and
  • it is reasonable to make the changes to remove the disadvantage

What is meant by 'reasonable'

Adjustments only have to be made if it's reasonable to do so. This depends on things like:

  • your disability
  • its practicality
  • if the change you ask for would overcome the disadvantage you and other disabled people experience
  • the size of the organisation
  • the resources it would require
  • the cost of making the changes
  • if any changes have already been made  

Penalty Charge Notices (PCNs)

We have a policy in place to request all challenges and representations in writing. However, we are aware that this is not always possible. If our officers feel that additional assistance is required, we will make reasonable adjustments where possible to suit your needs.

Examples of these reasonable adjustments include but not limited to:

  • a mutually convenient telephone appointment where you can dictate your challenge/representation to an officer
  • a pre-booked face-to-face meeting (in exceptional circumstances) where you can dictate your challenge or representation
  • 3rd party liaison acting on your behalf to discuss and deal with the case as your representative

We will cover the costs of all reasonable adjustments.

Refusing a request for reasonable adjustments

If we reject your request for an adjustment to be made, we will explain this decision to you. We will explain the factors that have been taken into account. We may also suggest alternatives which will be given the same level of consideration as the original request.

We made a decision not to allow payment of PCNs by instalment for the following reasons:

  • the cost of administering the system
  • many customers who had been allowed instalment plans failed to adhere to them
  • only short-term instalments could be allowed to keep within the statutory PCN timescales
  • current legislation states that in order for a case to be closed, full payment must be made within certain timescales - This does not provide the motorist with the opportunity to settle a case other than that stated within the legislation and those seeking instalment plans often wish to do so over a longer period than could be allowed.
  • payment arrangements could not be allowed during the discounted period as legislation states that the discounted period only lasts for 14 days
  • the deterrent of a PCN may be compromised if small repayments, or long-term payment arrangements, are accepted

Last updated 03 April 2023