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North Northamptonshire Council is changing the way they deliver housing options service

30 March 2022

North Northamptonshire Council logo

Important changes are being made to North Northamptonshire’s housing options service from 1 April 2022.  

Midland Heart Housing Association currently deliver the housing options function on behalf of the Council in the former East Northamptonshire area. This includes our statutory homelessness and housing allocations functions. In order for us to bring our services in-line across North Northamptonshire as one council, we are bringing this function in-house and will be providing it directly as of 1 April.
Please be assured that your Keyways housing application or any homelessness application that you may currently have registered will not be affected by the changes. You do not need to reapply. Your application(s) will continue from the original date. You do not need to do anything.
However, the office at 50 High Street South, Rushden will close on 31 March 2022. The service will then be delivered from our other Council offices such as in Wellingborough, from the Tithe Barn offices, where Housing Options officers are already based. Some offices will only be open to the public by appointment, so please contact the Housing Options service by email or phone in the first instance. 
After 1 April, all correspondence you will receive about your case will be from North Northamptonshire Council. 

“It’s important to us to serve the people of North Northamptonshire to the very best of our ability, and by bringing the housing options service in house we can ensure this continues to happen. Customers can rest assured that the change will not affect existing applications and they do not need to re submit or change their application.” Portfolio Holder for Housing and Communtiy, Cllr Andy Mercer
“We have done our utmost to ensure this change has minimal impact on the service customers have previously received. If customers do have any questions, please do not hesitate to contact our Keyways and Housing Options teams who will be happy to help.”Leader of North Northants Council, Cllr Jason Smithers

Notes to editor

Keyways customers

Available properties will continue to be advertised on Keyways in the same way that they are now. You will still be able to bid on available properties in the same way you do now.
If you have any queries regarding your application you should either email [email protected] or telephone 0300 126 3000.

Housing options/homeless customers 

After 1 April 2022 the Housing Adviser dealing with your case will remain the same but how you contact them will change. 

After 1 April you can contact your Housing Options Adviser in the following ways:

•    by telephone, call North Northamptonshire Council on 0300 126 3000 
•    by email, [email protected]
•    any direct dial numbers you have for your Housing Adviser will no longer work, but they will provide you with new direct dial numbers after 1 April
•    your Housing Adviser’s email address will change to the following format [email protected]