Homelessness and rough sleeping
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Homelessness
You don't need to be sleeping on the streets or not have a roof over your head to be considered homeless. Most people who are legally homeless are not on the streets.
1. Get in touch
If you think that you're at risk of becoming homeless in the near future, get in touch with us as soon as possible
2. Out-of-hours
We operate an emergency out-of-hours service by calling 0300 126 3000.
Emergency accommodation will only be provided if you’re eligible, in priority need and the emergency cannot be resolved.
3. Homeless application
We may need to meet with you to complete a homeless application.
Our Triage team will need to see evidence of who you are, your income and any evidence that you are homeless or threatened with homelessness
4. Assessment
We will assess your circumstances based on the following criteria to see what advice and support we can offer
5. Advice
We'll let you know what support is available to help you to stay in your current accommodation. If that isn't an option, we will work together on a personalised housing plan to explore all other options, with a focus on privately rented housing
6. Other support
There are a number of organisations who can offer you support
Last updated 03 April 2025