Homelessness and rough sleeping

Homelessness

You don't need to be sleeping on the streets or not have a roof over your head to be considered homeless. Most people who are legally homeless are not on the streets.

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1. Get in touch

If you think that you're at risk of becoming homeless in the near future, get in touch with us as soon as possible

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2. Out-of-hours

We operate an emergency out-of-hours service by calling 0300 126 3000.

Emergency accommodation will only be provided if you're eligible and the emergency can't be resolved

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3. Homeless application

We may need to meet with you to complete a homeless application.

Our Triage team will need to see evidence of who you are, your income and any evidence that you are homeless or threatened with homelessness

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4. Assessment

We will assess your circumstances based on the following criteria to see what advice and support we can offer

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5. Advice

We'll let you know what support is available to help you to stay in your current accommodation. If that isn't an option, we will work together on a personalised housing plan to explore all other options, with a focus on privately rented housing

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6. Other support

There are a number of organisations who can offer you support

Last updated 01 April 2025