Skip to main contentAccessibility Statement

Flood and water management

Contents

Flooding emergencies and reporting

If you have a flooding emergency contact Fire and Rescue on 999 or 112.

Fire and Rescue’s main responsibility is saving lives, but they may help pump out floodwater from your property depending on how busy they are.

During a flood incident you should focus on the safety of yourself and others and make sure to stay out of floodwater. Find out how to get sandbags in your area.

Reporting floods

Depending where the flood is, you can report it to the following services:

  • Local roads: Report flooding relating to a local road (such as blocked ditches, blocked drains or flooding) on our Street Doctor service
  • Highways: You should report flooding on motorways and dual carriageways to Highways England (M1, M45, A5, A14, A45 (M1 to A14) or A43 (M1, south of Northampton to Oxfordshire border)
  • Rivers: Report flooding from a main river contact the Environment Agency
  • Water mains and sewers: Report flooding to Anglian Water.

You can also report flooding to our team to help us understand and keep a log of what flooding the area experiences (groundwater, surface water and flooding from small watercourses).

Once you have submitted the form we will check to see whether it meets our threshold for a formal investigation, however if it does not, we will still provide advice and guidance within 20 working days.

What to do

Certain areas have floodwater sirens.

If your property is at high risk of flooding:

  • Step 1: Before flood water enters your home, close and lock downstairs windows and doors. Keep the keys safely to hand and move upstairs
  • Step 2: Continue to listen to situation updates from your local radio station and via Floodline on 0345 988 1188
  • Step 3: Stay in your property if safe to do so or until either the emergency services tell you otherwise or the floodwater has gone
  • Step 4: Do not walk through floodwater. If it is necessary to walk through shallow water, take care for hidden holes, obstacles and other hazards
  • Step 5: If you come into contact with floodwater, wash any exposed body parts with bottled or cool boiled water before handling food or looking after wounds.

Evacuations

If you need to be evacuated:

  • Stay calm and don’t panic. Police, Fire and Rescue and other officials will try to visit all properties at risk or use a loud hailer to tell you if an evacuation needs to take place
  • You will hear about your evacuation point and the location of the reception centre either verbally or by a leaflet
  • Try to check that any elderly or vulnerable family members or neighbours know about the evacuation
  • Listen to the advice of the authorities and follow any instructions to leave your property. Remember to take your grab bag
  • On leaving, before water enters your property, ensure electric and gas supplies are turned off and lock doors and windows.

Last updated 17 August 2022