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Household Support Fund


The second Household Support Fund will be split equally between families with children, pensioners and households demonstrating severe financial hardship.

Incorrect email

We gave an incorrect email address on our letters to pensioners. We’re really sorry about the confusion caused, but please use at the end of the email, not, to contact us about the pensioner scheme.

£100 will be given to those on pension credits.

You do not need to contact us if you receive pension credit, your letter of entitlement will be issued during August. The letter, which will have a unique barcode, should be treated as cash as it cannot be replaced or re-issued.

You must visit a post office to claim this money before 30 September 2022.

For security you will also need one of the following forms of identification:

  • your valid passport
  • your photo driving licence
  • your benefits award letter from the Department of Work and Pensions
  • your Council Tax bill for the current year 2022/23

You can draw this as cash, pay it into your own bank account, or use it to pay a bill.

Contacting us

Household Support Fund phone lines for pensioners are open on weekdays from 9am to 5pm.

Call volumes are currently high, so please call back later if the line is busy.

We plan to issue top up vouchers from the first week of September to those eligible, please see your letter for details.

Last updated 02 September 2022